Frequently Asked Questions (FAQs)

You can only change or cancel orders that have not yet been processed for shipping.
If you have placed an wrong order, please cancel it and place your correct order again.

You can request order cancellation from my account order page.

Once you are into your account, click on orders. You should see the order you just placed. Next to the order there should now be a button of “Cancel Request” to cancel the order. Click on that button.

If you do not see the button in your order, it means your order has been processed and is no longer able to be canceled.

You will now see that the order status in your account changes to, “Cancel Request.”
You will receive email notification if cancellation request is approved or declined.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.
We are not responsible for customs and duties determined by each country’s individual customs agency. Duties, taxes, and other fees are the responsibility of the recipient.

We would advise that you find out what these charges may be before you place your order.

In principle, we cannot accept returns or exchanges unless the originally sent products were defective or different from what was ordered.

To initiate the return or exchange process, you need to contact us within 7 days from when you are in receipt of your order.

We can only refund shipping cost if the return is the result of our error.

When ordering, please confirm details of the products on the products page. Items that are explicitly identified as not returnable or not exchangeable on the product description pages cannot be returned/exchanged.

You can return or exchange items that are unworn, undamaged, with all original tags attached.

Returns:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following are cases where returns and exchanges cannot be accepted:

• Items that are described as not returnable or replaceable on the product detail pages.
• Returns due to customers’ personal preferences such as “the size doesn’t fit me,” “the product is not what I expected,” “I made a mistake in my order,” etc.
• Products that was delivered 8 or more days ago
• Products are used, altered, or washed
• Packing slips or product tags are missing
• Products have dirt or are damaged by customers
• Product condition is quite different from its original condition (including boxes and attachments)
• Products have a odor
• Products have not been purchased on this site
• Products are sale products
• Returns, exchanges, and cancellation due to dirt and damages on packaging materials, which occurred during storage, shipping, import, or other processes

**SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS**

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us through Contact Form and send your item to the specified address.

Heads up: If you choose to exchange, but the item sells out before your return is finalized, the exchange will instead default to a refund.

Start a Return/Exchange

Need more details? Read our Returns & Refunds Policies here.

Although we take every precaution, if products that you have received are defective or different from your order, we will accept your return and exchange the products.
To initiate the return or exchange process, you need to contact us within 7 days from when you are in receipt of your order.
We will give you instructions for how to deal with this situation including the “send back to” address, so please contact us within 7 days after the arrival of your order with the specific details.

Returns and exchanges due to customers’ personal preferences such as “the size doesn’t fit me,” “the item is not what I expected,” or “I made a mistake in my order” cannot be accepted. We kindly ask for your understanding in advance.

When ordering, please confirm details of the products on the products page prior to your purchase .
Items that are described as not returnable or replaceable on the product detail pages are unable to be returned/exchanged.

Start a Return/Exchange

Need more details? Click HERE.

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